Ozwinds Brass and Woodwind -USA:
This web site is intended for on line ordering only.
By placing an order with Ozwinds Brass and Woodwind - USA, it is accepted that you have read and understood the following terms and conditions:
All Prices are in US Dollars (by Default) and items are shipped ex USA.
Making A Purchase:
Making a purchase is quite simple. Just create an account by registering on the home page, then just browse our catalogue, and click on Add to cart to add any items that you wish to buy to the shopping cart. After you have finished browsing, click Checkout and you will be asked for a few details that we need to be able to satisfy the order.
Payment Options:
We recommend payment via PayPal, for your total protection with PayPal benefits.
We also accept credit cards, Visa, Master Card and American Express, direct deposit, funds transfer, bank cheque or money order.
Credit Card Payments and Security:
The security of your personal details, particularly those relating to your credit card, is imperative to our professional operation. We adhere to strict rules relating to the use and storage of credit card details.
All credit card details are encrypted when the order is placed using the latest 128-bit encryption.
Returns Policy:
Return of the products is subject to a number of requirements:
You can purchase items from Ozwinds Brass and Woodwind - USA with confidence because every item we sell comes with our highest recommendation. If you are not completely satisfied or the item isn't what you expected, just return it to us within 10 days along with sales receipt.
* We do offer a 7 day satisfaction period as of the day the item is received.
The product must be in new condition and with its original packaging(* Opened boxes of reeds are not returnable) Please note that instruments or mouthpieces which were originally sent on a trial basis are not returnable after the trial period.
CLICK HERE to view our full shipping and returns notice.
*** Special orders and freight are non-refundable All returns must be accompanied by a completed Return Authority Form or Email;
This will be provided by us to authorise a return.
Goods being returned remain your property and responsibility until
received by us. Refunds will be made within 7 days of receipt by our warehouse. You will be responsible for shipping the unwanted items back to us and are liable for all freight charges. Any returns that are received outside of these terms will not be accepted. Details of where to send your item will be provided. Please do not send items direct to us without an Return Authority Form, as we are simply not able to accept them! If we have shipped a item or items in error (incorrect item/s supplied, Ozwinds Brass and Woodwind - USA will pay for return costs, and resend corrected items at our expense
CLICK HERE to view our full shipping and returns notice.
Privacy Policy:
Ozwinds.com does not disclose any customer information to third parties.
CLICK HERE to view our full privacy notice.
Cancelling An Order:
Order cancellations can be made by telephone and e-mail until the order has shipped. However, we operate a very quick turnaround business. Most orders are shipped on the same day. Once the order has shipped, our normal returns policy (above) will apply for cancellation purposes.
Changes To Specifications:
Manufacturers may change the specifications of their products without notice. Whilst we will endeavour to ensure the accuracy of the product specifications, this is not always possible.
Statutory Rights:
These terms and condition do not affect your statutory rights. If any single term or part thereof is found to be illegal, all other terms remain applicable.
Contacting Us:
Click Here to Contact Us.
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